We appreciate the fact that you like to buy the cool stuff we curate.
As with any shopping experience, there are terms and conditions that apply to transactions at The Shop Lord. We’ll be as brief as our attorneys will allow. The main thing to remember is that by shopping with us you agree to our Privacy Policy and Terms and Conditions.

Our pricing is based on the USD, U.S. Dollar. All payments and exchanges are dealt directly by our payment processors. 
We offer safe shopping and accept payment via Visa, MasterCard, American Express, Discover, Paypal, and Amazon Pay.

LookerGifts.com adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.

If you need to cancel an order, please let us know ASAP, within 4 hours, or your order will have already been processed. E-mail us with "CANCEL ORDER" in the subject so we check it first. As we strive to get our orders out as soon as possible, we do not guarantee being able to process a cancellation. 
Please note that due to high fraud activities that we received, there's a $5 charge on Order Cancellation. Therefore we sincerely request that you only make your purchase if you are absolutely sure you want the product.

We’ll send you your tracking number as soon as your order has been processed.
For some shipping companies, it takes 5-10 business days for the tracking information to update after it is scanned.
For tracking on our packages coming straight from the warehouse, tracking also won't update while it's going through customs. This is normal across the board, and the timing depends on your country.

Looker Gifts partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 1-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on the way (please email us for tracking)  :)

When you order multiple items at a time some are shipped separately to ensure you receive them as quickly as possible. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!

Everyone who shops with us is covered under our delivery protection policy. What this means is: You will receive a full refund if you don’t receive your order within 45 business days (or 80 business days for Russia)

How our delivery protection policy works:
Simply send us an e-mail showing that you did not receive your order within the above stated delivery time, and we’ll send you a full refund.

Full refunds are not available in the following circumstances:
 ·  Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address at checkout)
·    Your order did not arrive due to exceptional circumstances outside of our control (i.e. not cleared by customs, delayed by natural disaster)
    Other exceptional circumstances outside the control of LookerGifts.com
 

Most of our items will ship out in 24 hours. Some may take longer such as when your order includes popular or pre-order items, the order can take between 5-10 business days to process.
 
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
 

Looker Gifts partners with major international shipping companies like USPS, DHL, UPS, FedEx, and EMS.

Our office and post offices are closed on weekends. Orders placed on Friday will be processed on the following Monday.

Standard Shipping Times

United States	3 - 15 business days
United Kingdom	10 - 25 business days
Europe*	5 - 20 business days
Canada*	20 - 30 business days
Central, South America*	20 - 31 business days
Rest of world	20 - 30 business days

 
• Shipping times are subjected to deviations during peak holidays; manufacturers and couriers will limit their operations at these times. This is outside our control and these are estimates based on historical data. Normal service resumes immediately after each holiday.
*Subjected to custom clearance which may take an additional 2-3 weeks for some customers
 

Due to the high amount of shipments that are sent and delivered during holiday seasons, orders can be expected to arrive up to 10 business days later than expected. This means that all orders made in November-December, and January-February can take up to 35 business days to arrive.

If you do not receive your package based on the above estimates, please kindly submit a ticket to our Support Team, and we’ll be sure to help you out!

 Yes we do. Please be aware that tracking information will NOT be available until 7 business days after your order is made. 

For some shipping companies, it takes 5-10 business days for the tracking information to update after it is scanned.

For tracking on our packages coming straight from the warehouse, tracking also won't update while it's going through customs. This is normal across the board, and the timing depends on your country.

Before returning items to us, please read and follow the instructions below. If you make sure that you understand our return policy and ensure that all criteria are met, the first thing you need to start is to contact our Support Team and please also provide us the following information:

• Original order number

• Reason for exchange

• Photographs clearly showing the problem with the item

• Requested replacement item's name, number and color

• Your shipping address and phone number

Please be advised that if you do ship your return or exchange back without communicating with one of our customer service representatives, we will not be able to process a refund nor an exchange.  
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The return process has to be initiated within 7 days of the receipt of your items. We only accept products in their original condition. 
Once your return purchase is approved by us, please make sure you write a note with your order number or PayPal ID so that we are able to find the order details.
There will be a 20% restocking fee for orders returned that are not defective or incorrect. Buyers are responsible for return shipping fees, and shipping fees are non-refundable.

Additional non-returnable items:

• Sale Items

• Downloadable software products

• Some health and personal care items

• Lingerie/Swimwear

• Gift Cards

At LookerGifts.com, we strive to provide the easiest online shopping experience. 

You are covered and your money is safe, so an exchange/refund will be issued if:

- The received item is defective.
- You received the incorrect item.
Please note you will be required to provide pictures of the received item to qualify for exchange/refund.

If you have placed an order with a wrong item / address; you need to contact our customer services within 4 hours of ordering or we can't cancel or change your order. 

You will not be eligible for an exchange/refund for the following reasons:
- The order is not corrected within 4 hours.
- The product is not broken/defective or is damaged because of use 
- The product is not in the same condition as you received it.
- Received the correct item but you want to exchange to a different color/type.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.

All returns must first be approved by our Customer Service Team, if approved, you will be provided with an RMA form. Returned items without a corresponding RMA form and/or not matching the requirements listed above will not be accepted. 

There will be a 20% restocking fee on all returns (except items determined to be defective by our returns department).

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

• Any item that is returned more than 30 days after delivery
  
  

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@lookergifts.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@lookergifts.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item and there is a 20% restocking fee for any returned item(s). Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.