Before returning items to us, please read and follow the instructions below. If you make sure that you understand our return policy and ensure that all criteria are met, the first thing you need to start is to contact our Support Team and please also provide us the following information:
- Photographs clearly showing the problem with the item
- Requested replacement item's name, number and color
- Your shipping address and phone number
Please be advised that if you do ship your return or exchange back without communicating with one of our customer service representatives, we will not be able to process a refund nor an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The return process has to be initiated within 7 days of the receipt of your items. We only accept products in their original condition.
Once your return purchase is approved by us, please make sure you write a note with your order number or PayPal ID so that we are able to find the order details.
There will be a 20% restocking fee for orders returned that are not defective or incorrect. Buyers are responsible for return shipping fees, and shipping fees are non-refundable.
Additional non-returnable items:- Downloadable software products
- Some health and personal care items